Shipping Policy
Shipping Policy
At Feiguanfurn, we are committed to delivering your furniture order safely and efficiently. This policy outlines our shipping procedures for orders placed on our store.
Shipping Coverage
We ship to the following countries: United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Sweden, Norway, Denmark, Switzerland, Belgium, Australia, and New Zealand.
Free Shipping
All orders placed on Feiguanfurn qualify for free standard shipping. There are no minimum purchase requirements or additional shipping fees for any of our products, including TV cabinets, sofas, and coffee tables.
Processing Time
Orders are processed within 1 to 3 business days after payment confirmation. During peak seasons or promotional periods, processing may take up to 5 business days. You will receive a notification once your order has been shipped.
Delivery Time Estimates
Delivery times vary based on your location and the shipping method selected. Estimated transit times after processing are as follows:
- United States & Canada: 7–14 business days
- United Kingdom & Western Europe: 10–18 business days
- Germany, France, Italy, Spain, Netherlands: 10–18 business days
- Scandinavia (Sweden, Norway, Denmark) & Switzerland: 12–20 business days
- Belgium: 10–16 business days
- Australia & New Zealand: 14–21 business days
Please note that these are estimates and actual delivery may be affected by customs clearance or unforeseen carrier delays.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can also monitor the status in your account dashboard.
Shipping Carriers
We partner with reliable international carriers to ensure safe and timely delivery. Depending on your destination and package size, we may use DHL, FedEx, UPS, or local postal services.
Customs, Duties & Taxes
International orders may be subject to import duties, customs fees, and taxes imposed by the destination country. These charges are the responsibility of the customer. Feiguanfurn is not responsible for any delays caused by customs clearance. Please check with your local customs office for applicable fees before placing an order.
Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at 86920485@qq.com or call 86 17328979731. We will do our best to update the address if the order has not yet been shipped. Once shipped, we cannot change the delivery address.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please notify us within 7 days of the estimated delivery date. Email us at 86920485@qq.com with your order number and a description of the issue. We will work with the carrier to file a claim and arrange a replacement or refund.
Split Shipments
If you order multiple items, they may be shipped separately due to size or warehouse location. You will receive a tracking number for each shipment. There is no additional charge for split shipments.
Returns & Exchanges
For information on returns, exchanges, and refunds, please refer to our Returns Policy.
Contact Us
If you have any questions regarding our shipping policy, please contact our customer support team:
- Email: 86920485@qq.com
- Phone: 86 17328979731
- Business Address: Room 201, 588 Changtian Road, Changping Town, Dongguan City, Guangdong Province, China
We aim to respond to all inquiries within 24 hours during business days.
Last updated: February 2025