Return and Refund Policy

Return and Refund Policy

We want you to be completely satisfied with your purchase from Feiguanfurn. If for any reason you are not happy, our returns and refund policy is designed to be fair and straightforward. Please read the details below for cross-border purchases.

Cancellation Window

You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, if the order has been processed or shipped, the standard return policy below applies.

Return Eligibility

To be eligible for a return, items must:

• Be returned within 30 days of delivery.
• Be unused, unassembled, and in the original packaging.
• Include all accessories, hardware, and documentation.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Conditions

Certain items are not eligible for return:

• Custom-made or personalized furniture (not applicable to our current products).
• Items with visible wear, damage caused by improper assembly or use.
• Sale items may be non-returnable; please check the product page.

Return Process

1. Contact our customer support at 86920485@qq.com or call 86 17328979731 to obtain a Return Merchandise Authorization (RMA) number.
2. Securely package the item in its original packaging and include the RMA number.
3. Ship the item to our returns address: Room 201, 588 Changtian Road, Changping Town, Dongguan City, Guangdong Province, China.
4. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost in transit.

You are responsible for return shipping costs unless the return is due to a defective or wrong item.

Inspection and Refund Timing

Once we receive your return, we will inspect it within 3 business days. If the item meets eligibility criteria, your refund will be processed. Refunds are issued to the original payment method (PayPal, credit card, Apple Pay, Google Pay, WeChat, or Alipay). It may take 5–10 business days for the refund to appear in your account, depending on your payment provider.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will provide instructions for returning the item and cover the return shipping costs. You will receive a full refund (including original shipping) or a replacement, at your choice.

Exchanges

We offer exchanges for defective or wrong items only. If you wish to exchange for a different product, please return the original item per the standard return process and place a new order. Subject to product availability, we will ship the replacement after we receive the returned item.

Contact Us

For any questions about returns or refunds, please reach out:

• Email: 86920485@qq.com – we respond within 24 hours.
• Phone: 86 17328979731 (available Monday–Friday, 9:00 AM–6:00 PM China Standard Time).

We are committed to resolving any issues quickly and fairly. Your satisfaction is our priority.