Privacy Policy

Privacy Policy

At Feiguanfurn, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store and purchase our products, including TV cabinets, sofas, and coffee tables. Please read this policy carefully. By using our services, you consent to the practices described below.

Information We Collect

We collect information you provide directly to us, such as when you place an order, create an account, or contact customer support. This may include:

• Personal Identifiers: name, email address (e.g., 86920485@qq.com), phone number (e.g., +86 17328979731), shipping address, and billing address.
• Payment Information: credit card details, PayPal account information, Apple Pay, Google Pay, Alipay, or WeChat Pay credentials. Note that we do not store full payment card numbers; they are processed securely by our payment partners.
• Order Details: products purchased (e.g., Extendable TV cabinet, washable fabric sofa), quantities, preferences, and delivery instructions.
• Communication Data: any information you share when you email or call us, including inquiries about orders or product support.

We also automatically collect certain information when you visit our site, such as your IP address, browser type, device information, and browsing behavior through the use of cookies and similar technologies.

How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders, including payment processing, shipping, and delivery updates.
• To communicate with you about your order, account, or customer service requests.
• To improve our store, product offerings, and user experience.
• To send promotional emails or offers if you have opted in. You can unsubscribe at any time.
• To comply with legal obligations and prevent fraud.

Sharing Your Information

We may share your personal information with trusted third parties only as necessary to provide our services:

• Payment Processors: PayPal, Stripe, and other card networks to process payments securely.
• Shipping Carriers: to deliver your furniture orders to your address in the USA, Canada, UK, Europe, Australia, New Zealand, and other countries we ship to.
• Service Providers: analytics platforms (e.g., Google Analytics) and email marketing services (e.g., Mailchimp) that help us operate our store.
• Legal Authorities: if required by law or to protect our rights.

We do not sell your personal information to third parties.

Payment Processing

Our store uses industry-standard payment gateways to process transactions. When you pay via PayPal, credit card, Apple Pay, Google Pay, Alipay, or WeChat Pay, your payment details are encrypted and transmitted directly to the payment processor. We never have access to your full credit card number. For cross-border purchases, your transaction may be processed by financial institutions in your country or ours. Please review the privacy policies of these payment providers for more information.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Essential cookies are required for the shopping cart and checkout to function. Disabling certain cookies may affect site performance.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Order-related data is typically kept for up to 7 years to comply with tax laws. After that, it is securely deleted or anonymized.

Security

We implement appropriate technical and organizational measures to protect your data, including SSL encryption, firewalls, and access controls. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but strive to protect your information.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the information we hold about you.
• Correction: update or correct inaccurate data.
• Deletion: ask us to delete your personal information, subject to legal obligations.
• Restriction: limit how we use your data.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing for direct marketing or legitimate interests.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: 86920485@qq.com
• Phone: +86 17328979731
• Address: Room 201, 588 Changtian Road, Changping Town, Dongguan City, Guangdong Province, China

Our customer support team is available to assist you with order inquiries, product information, and privacy concerns. We aim to respond within 24-48 hours on business days.